Shipping Policy

Once your order is placed, our team begins order verification, quality checks, and packaging immediately. All orders are dispatched from our Ajman, UAE warehouse via Aramex.

• Orders placed before 2:00 PM GST on business days are typically dispatched the same day.
• Orders placed after 2:00 PM or on weekends are dispatched the next business day.
• Orders placed on UAE public holidays will be processed on the following business day.
• You will receive an Aramex tracking number by SMS and email once your order is dispatched.

Business days in the UAE are Sunday to Thursday. Friday and Saturday are our weekend. Public holidays may affect processing times.

We offer free standard delivery across all UAE emirates on orders of AED 100 or more.

• Applies to Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.
• Free shipping is automatically applied at checkout — no coupon code required.
• Orders below AED 100 will incur a standard delivery fee displayed at checkout.
• Free shipping applies to standard delivery only. Express shipping charges apply regardless of order value.

For UAE orders, 5% VAT is included in the displayed price at checkout. No additional taxes apply at delivery for UAE customers.

For GCC and international orders, the following may apply:

• Import duties, customs taxes, and handling fees are the responsibility of the customer.
• Fees may be collected at checkout or upon delivery, depending on the destination country.
• SLIMTA is not responsible for customs delays or additional charges levied by destination country authorities.
• For orders to Saudi Arabia, Kuwait, Qatar, Bahrain, and Oman — please check your country's import regulations before ordering.

Important: Customs clearance in GCC countries can occasionally add 1–3 business days to the estimated delivery time. This is outside SLIMTA's control once the shipment has been handed to Aramex.

While we work hard to deliver all orders on time, delays may occasionally occur due to circumstances outside our control:

• Customs clearance procedures in GCC and international destinations
• Extreme weather conditions or natural disasters
• Courier service disruptions or high-volume periods
• UAE or destination country public holidays
• Incorrect or incomplete shipping information provided at checkout

SLIMTA is not liable for delays caused by customs authorities or courier services once an order has been dispatched. If your order has not arrived within the estimated window, please contact us and we will investigate immediately.

All SLIMTA orders are shipped exclusively via Aramex — one of the Middle East's leading logistics and delivery companies. Aramex provides reliable tracking, SMS and email notifications, and wide UAE and GCC coverage. In some remote areas, Aramex may partner with local last-mile courier services to complete delivery.